RETURN AND EXCHANGE POLICY
We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or having manufacturing defect, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a exchange, within 7 days from the date on which these goods are delivered.
Exchange Policy –
One needs to inform us by email within 7 business days of receiving the parcel on
firstname.lastname@example.org or call us on 080-26489951. If we are not informed within 7 business days regarding a return/ exchange, the merchandise is considered sold for good.
Please await a mail confirmation from our end for initiating return/exchange within 2 working days.
Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
· Please seal the package properly in its original packaging along with original tags, for an exchange/return.
· All products should be unsoiled, unaltered, and not dry cleaned and not perfumed.
· All Labels, Tags, Original Invoice and/or any other inclusion & original packaging of the product are Intact.
Kindly ship the product to the Correct Address Only –
PITAYA BRANDS SOURCING & RETAIL PRIVATE LIMITED
#89 1st FLOOR, 2ND FLOOR, KATHA NO. 816/220/89 SY NO. 14/2 & 14/3, YELLAHALLI MAIN ROAD, AKSHAYA NAGAR, BANGALORE-560068
Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.
Once we receive the products at our warehouse it will take 24-48 working hours for us to do a quality check and then we will call you or email you to arrange a solution on priority.